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Terms & Conditions
Thank You For Your Purchase
We know you have many options when it comes to your bedding needs and we appreciate that you chose Mattress Overstock® to service yours.We are committed to providing you with industry best service, not only at the point of sale but throughout the life of your purchase. Should you have any questions or concerns please feel free to contact a sales professional at any one of our locations or reach us via email at customerservice@mattressoverstockusa.com. Things to Know About Your Purchase: As your sleep set begins to break in, you may experience slight body impressions in the upper padding and upholstery of your new mattress. This differs from what would be referred to as “sagging” and will even out over a short time. Body impressions on the surface of the mattress are completely normal and indicate that the sleep set is conforming to your body. Innerspring coil units and foam cores are not affected by body impressions and will continue to provide excellent support for many years to come. Terms and Conditions
60 Days To Love Your Mattress!Home Comfort Guarantee™: We want you to be completely satisfied with your new mattress which is why we offer a 60 day Home Comfort Guarantee™. If, after sleeping on your new mattress for at least one week you are not completely satisfied with it, you can exchange it for one of equal or greater value for up to 60 days after the date of the initial sale. Why do we ask that you wait at least one week prior to making this decision? This is because it’s very likely that the set you purchased from Mattress Overstock® is replacing product that you have slept on for many years. No matter how poor that sleep surface may have been, your body will have adjusted to it and will now need to adjust to this entirely new and (vastly) improved sleep surface. This should happen right away but in some cases may take longer than just one or two nights. If, after a full week, you still feel as if this is not the best mattress for you, you can contact your salesperson and he/she can schedule the Home Comfort Guarantee™ Exchange. Please note that stains or odors of any kind emanating from the mattress voids the Home Comfort Guarantee™, therefore it is highly recommended that you protect your mattress with some sort of mattress protection or protector.
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- This guarantee applies to mattresses only and does not apply to headboards and/or footboards, futons, daybeds, bed frames, pillows, mattress protectors, or any other accessories. In addition, floor model mattresses, special order*, final sale mattresses or odd sized mattresses are not covered under the Home Comfort Guarantee™ unless otherwise stated on the initial invoice.